Privacy Policy
In short
- We collect what we need to run Jinsen: your sign-in details, what your team adds, and data from tools your business connects.
- We don’t sell personal information, show ads, or use your business’s data to train AI models.
- Jinsen doesn’t keep a transcript of your chats with Command.
- Our staff can enter your business’s world only with your approval, or in an emergency with immediate notice to you. Every visit is logged.
- Questions or requests: support@jinsen.ai.
1. Who we are
Jinsen is operated by Blue Shore Marketing LLC (“Jinsen”, “we”, “us”). This policy explains how we handle personal information on jinsen.ai and in the Jinsen app at app.jinsen.ai (together, the “Service”).
Jinsen is a service for businesses. When a business (our “customer”) uses Jinsen, the information it puts in, including details about its own customers in a connected CRM, belongs to that business. We handle it on the business’s behalf and follow its instructions. If you’re a customer of one of those businesses, contact the business about your information; we’ll help it respond.
2. Information we collect
Account information
You sign in with Google. Google tells us your name and email address. We never receive your Google password. Your business’s owner or admin also gives us the names, emails and roles of the people they invite.
Information your team adds
Notes, documents you upload, facts you ask Command to remember, and support requests you send us.
Information from tools you connect
When your business connects GoHighLevel, we receive data from that account to show and answer questions about it: pipelines and stages, deals (opportunities) and their values and status, the contact attached to each deal (name, email, phone and tags), and the account’s users. The access tokens GoHighLevel gives us are encrypted before they’re stored.
Messages to Command
We process what you ask Command so it can answer. Jinsen doesn’t keep a transcript of your chats. We keep a usage record of each request (who sent it, when, its size and its cost) and anything Command saves as a note at your request.
Security and usage records
We log sign-ins and important actions (for example, approving access or changing settings) with the time and IP address, and our hosting provider keeps standard server logs.
Cookies
The app uses only essential cookies: to keep you signed in and to protect the sign-in process. We don’t use advertising or analytics cookies. This website sets no cookies.
3. How we use information
- To provide the Service: sign you in, show your business’s world, answer questions with Command, and keep connected tools in sync.
- To keep the Service secure, prevent abuse, and enforce usage limits.
- To give support, including when you ask us to look inside your world.
- To measure usage for billing and plan allowances.
- To improve the Service using usage totals that don’t identify you.
- To meet legal obligations.
We don’t sell personal information, share it for cross-context behavioral advertising, or use your business’s data to train AI models.
4. AI processing
To answer a request, Jinsen sends what’s needed to the AI model providers we work with: your message, recent messages from the same chat, short excerpts of your saved knowledge that match it, and any CRM figures it looked up. They process it only to produce the response, under terms that don’t allow them to train their models on it. They may keep it for a limited time (typically up to 30 days) to detect abuse, then delete it.
AI responses can be wrong. Check anything important before you rely on it.
5. How we share information
We share personal information only as follows:
| Who | Why |
|---|---|
| Vercel | Hosting for the website and app |
| Neon | Database hosting |
| AI model providers | Generating Command’s responses (see section 4) |
| Sign-in |
These providers act on our instructions and may use the information only to provide their services to us. We’ll tell you the current list of providers on request.
- Tools you connect. Information moves between Jinsen and tools like GoHighLevel because your business connected them. Their own privacy policies apply to their handling of it.
- Jinsen support staff. Our staff can enter your business’s world only after an owner or admin approves a request, which shows who is asking, why, and for how long, or in an emergency to keep the Service secure or working, in which case your owners are notified immediately. Every visit is logged and visible to your owners.
- Legal reasons. If the law requires it, or to protect the rights, safety or property of our customers, users, the public or Jinsen.
- Business transfers. If Jinsen is involved in a merger, acquisition or sale of assets, under this policy’s protections.
6. Google user data
Jinsen uses Google sign-in only to confirm your name and email address. Jinsen’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
7. How long we keep information
We keep your business’s information for as long as its account is open. When an account closes, we delete its world’s data within 30 days, except billing records and security logs we must keep for legal, tax or security reasons. Our database provider’s backup copies are replaced on a rolling schedule and expire after that.
8. Security
- All connections to Jinsen use HTTPS.
- Tokens from connected tools are encrypted with AES-256-GCM before they’re stored.
- Sign-in goes through Google, and we store only a hash of your session, never the session itself.
- Each business’s data is kept to its own world, and staff access requires approval and is logged.
No system is perfectly secure. If we learn of a breach that affects your personal information, we’ll tell you as the law requires.
9. Your choices and rights
You can ask us to access, correct, delete or export your personal information, or to stop a particular use of it. Email support@jinsen.ai. We’ll verify the request and respond within the time the law allows. If your information belongs to a business that uses Jinsen, we’ll pass your request to that business. We won’t treat you differently for exercising these rights.
10. Children
Jinsen is for businesses and isn’t directed to children under 16. We don’t knowingly collect their personal information. If you believe a child has given us information, contact us and we’ll delete it.
11. Where information is processed
Jinsen is run from the United States, and information is processed there and wherever our providers operate.
12. Changes to this policy
If we make a material change, we’ll update the date above and tell owners in the app or by email before it takes effect.
13. Contact
Blue Shore Marketing LLC
support@jinsen.ai