Terms of Service

Effective November 12, 2026

1. The agreement

These Terms of Service (“Terms”) govern use of Jinsen, including jinsen.ai and the app at app.jinsen.ai (the “Service”), provided by Blue Shore Marketing LLC (“Jinsen”, “we”, “us”). By creating an account or using the Service, you agree to these Terms on behalf of the business you represent (“you”, the “Customer”), and you confirm you have authority to do so. If your business signs an order form with us, that form also applies and wins where the two differ.

The Service is for business use. You must be at least 18 to use it.

2. The Service

Jinsen gives your business a private workspace (a “world”) with AI assistants that work from your business’s knowledge and connected tools. We keep improving the Service and may add, change or remove features. Features marked preview or beta are provided as they are and may change or end.

3. Accounts and your team

• People sign in with Google. Your owners and admins decide who joins your world and what each person can do, and you’re responsible for what your team does in the Service.
• Keep sign-in access secure, and tell us right away at support@jinsen.ai if you think an account has been compromised.
• Give us accurate information and keep it up to date.

4. Your data

You own the data you and your team put into the Service or bring in from connected tools (“Customer Data”). You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as our Privacy Policy describes. We don’t sell Customer Data or use it to train AI models.

You’re responsible for having the rights and consents needed for Customer Data, including information about your own customers in a connected CRM.

5. AI features

• Responses are generated by AI and can be inaccurate or incomplete. Review anything important before you rely on it or share it.
• Jinsen doesn’t send anything to your customers without approval from someone on your team. You’re responsible for what you approve and send.
• Don’t use the Service to make decisions with legal or similarly significant effects on people (for example, about credit, employment or housing) without your own human review.

6. Connected tools

When you connect a tool such as GoHighLevel, you authorize us to access it on your behalf with the permissions you approve. Those tools are provided by others under their own terms. We aren’t responsible for them, and their availability may affect what Jinsen can do.

7. Acceptable use

You won’t, and won’t let anyone else:

• break any law, including laws on calling, texting and emailing people (such as the TCPA and CAN-SPAM) and on privacy;
• send spam or content that is deceptive, harassing, infringing or harmful;
• try to get around usage limits, access controls or security, or access another business’s world;
• test the Service’s security without our written permission;
• copy, resell or reverse engineer the Service, except as the law allows; or
• use the Service to build a competing product.

8. Fees and usage

• You’ll pay the fees for your plan or order, plus applicable taxes. Unless your order says otherwise, fees are billed monthly in advance and aren’t refundable except where the law requires.
• Each plan includes a monthly allowance for AI usage. When it’s used up, AI features pause until the next month or until your allowance is raised.
• We may change fees with at least 30 days’ notice, effective from your next billing period.

9. Support access

Our staff can enter your world only after an owner or admin approves a request that shows who is asking, why, and for how long, or in an emergency to keep the Service secure or working, in which case your owners are notified immediately. Every visit is logged and visible to your owners.

10. Suspension

We may suspend your access if payment is overdue, if your use breaks these Terms or the law, or if it poses a security risk to the Service or others. We’ll tell you why and, where practical, give you a chance to fix the problem first.

11. Term and cancellation

Your subscription runs month to month unless your order says otherwise. You can cancel at any time, effective at the end of your current billing period. We can end these Terms with 30 days’ notice, or right away if you materially breach them and don’t fix the breach within 10 days of notice. After cancellation you can ask for an export of your Customer Data for 30 days; after that we delete it as our Privacy Policy describes.

12. Our property and feedback

We own the Service and everything we provide as part of it, apart from Customer Data. If you send us suggestions, we may use them without any obligation to you.

13. Confidentiality

Each of us will protect the other’s non-public information with reasonable care and use it only for this agreement. This doesn’t cover information that is public, already known, independently developed, or that must be disclosed by law.

14. Disclaimer

We provide the Service with reasonable skill and care, but except as expressly stated in these Terms, it is provided “as is” and “as available.” To the extent the law allows, we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement, and we don’t promise the Service will be uninterrupted or error-free, or that AI responses will be accurate.

15. Limitation of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party’s total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits don’t apply to your payment obligations, your obligations under section 16, or liability that can’t be limited by law.

16. Indemnity

You’ll defend and indemnify Jinsen against third-party claims arising from Customer Data or from your use of the Service in breach of these Terms or the law.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Hillsborough County, Florida, and each party agrees to those courts’ jurisdiction.

18. Changes to these Terms

We may update these Terms. If a change is material, we’ll tell owners in the app or by email at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the change.

19. General

These Terms and any order form are the entire agreement between us about the Service. You may not assign them without our consent, except to a successor of your business. Neither of us is responsible for delays caused by events beyond reasonable control. If any part is unenforceable, the rest stays in effect. Not enforcing a right isn’t a waiver of it. We’ll send notices to the owner’s email on file; send yours to support@jinsen.ai.

20. Contact

Blue Shore Marketing LLC
support@jinsen.ai